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UK: Ryanair website taken off line over misleading prices

Date: 13 Feb 2008

Ryanair, the budget airline, has had to take its website off line for three days after it missed a deadline to remove misleading prices.

The deadline was imposed by the Office of Fair Trading which required the company to include taxes and other charges within the fares it announced through its headlines.

The move is likely to cost millions, and follows an admission from the company that its profits are suffering.

Ryanair has said that its closure of the website is purely related to increasing the site's capacity. The company has a long history of aggressive responses to criticisms over misleading adverts, environmental impact or poor customer service. Most recently, the company was ordered to pay compensation after using a picture of French President Sarkozy and his wife without their permission for an advert.

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